TrutrakTech
02-27-2009, 10:39 AM
At times we have a lot of confusion over how to return a product to us, whether it be for repair, exchange, or just for credit. I'll try to help everyone out here by giving an explanation of what we require and why.
Under no circumstances should products be returned to TruTrak without first obtaining a Return of Merchandise Authorization number (RMA #) from TruTrak. An RMA# may be obtained by contacting us at 866-878-8725.
Products that do not have an RMA # will not be processed.
Please include documentation stating the reason for the return and describing any symptoms, failure modes, suspected causes of damage, diagnostics performed, data collected, etc.
Product(s) should be packaged in their original shipping containers. In lieu of this, they should be very carefully packaged in containers suitable to protect them during transit. For your protection, items should be insured for the full value. Note that damage caused during shipping will not be repaired under warranty.
The outside of the box must be clearly marked with the RMA # issued by TruTrak and the RMA # must also be noted on the return documents.
Products will be returned to the customer at no charge via FedEx Ground or UPS Ground. If customer requests expedited shipping (2nd Day or Overnight) they will be charged the shipping cost and must supply a credit card number. Return shipping will be charged on all international shipments.
INTERNATIONAL SHIPMENTS:
When sending products to Trutrak for repair or otherwise please be advised that the customer is responsible for all charges and fees associated with shipment. For your protection, items should be insured for the full value.
Trutrak sends all International shipments with a customs value on all products, per customs laws. We will do all we can to help prevent customs fees charged on return products; however, the customer is responsible for any and all additional fees, duties, taxes associated with the shipment.
Trutrak states on all product returns “WARRANTY REPAIR AT NO CHARGE TO CUSTOMER. A COMMERCIAL INVOICE VALUE OF $___ GIVEN FOR CUSTOMS PURPOSES ONLY”
Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country.
Send UPS/FEDEX return shipments to:
Trutrak Flight Systems, Inc.
Attention: Returns Dept. RMA# ______
1500 South Old Missouri Road
Springdale, AR 72764 USA
Send POSTAL return shipments to:
Trutrak Flight Systems, Inc.
Attention: Returns Dept. RMA# ______
P.O. BOX 189
Springdale, AR 72765-0189 USA
PLEASE NOTE: POSTAL SHIPMENTS ARE ONLY RECEIVED AT THE P.O. BOX. SENDING POSTAL SHIPMENTS TO THE PHYSICAL ADDRESS WILL RESULT IN YOUR RETURN BEING DELAYED IN ARRIVING TO OUR OFFICE AND POSSIBLY BEING RETURNED TO YOU UNDELIVERABLE.
I hope this helps to clear up some questions you might have. Feel free to ask though! Thanks!
Under no circumstances should products be returned to TruTrak without first obtaining a Return of Merchandise Authorization number (RMA #) from TruTrak. An RMA# may be obtained by contacting us at 866-878-8725.
Products that do not have an RMA # will not be processed.
Please include documentation stating the reason for the return and describing any symptoms, failure modes, suspected causes of damage, diagnostics performed, data collected, etc.
Product(s) should be packaged in their original shipping containers. In lieu of this, they should be very carefully packaged in containers suitable to protect them during transit. For your protection, items should be insured for the full value. Note that damage caused during shipping will not be repaired under warranty.
The outside of the box must be clearly marked with the RMA # issued by TruTrak and the RMA # must also be noted on the return documents.
Products will be returned to the customer at no charge via FedEx Ground or UPS Ground. If customer requests expedited shipping (2nd Day or Overnight) they will be charged the shipping cost and must supply a credit card number. Return shipping will be charged on all international shipments.
INTERNATIONAL SHIPMENTS:
When sending products to Trutrak for repair or otherwise please be advised that the customer is responsible for all charges and fees associated with shipment. For your protection, items should be insured for the full value.
Trutrak sends all International shipments with a customs value on all products, per customs laws. We will do all we can to help prevent customs fees charged on return products; however, the customer is responsible for any and all additional fees, duties, taxes associated with the shipment.
Trutrak states on all product returns “WARRANTY REPAIR AT NO CHARGE TO CUSTOMER. A COMMERCIAL INVOICE VALUE OF $___ GIVEN FOR CUSTOMS PURPOSES ONLY”
Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country.
Send UPS/FEDEX return shipments to:
Trutrak Flight Systems, Inc.
Attention: Returns Dept. RMA# ______
1500 South Old Missouri Road
Springdale, AR 72764 USA
Send POSTAL return shipments to:
Trutrak Flight Systems, Inc.
Attention: Returns Dept. RMA# ______
P.O. BOX 189
Springdale, AR 72765-0189 USA
PLEASE NOTE: POSTAL SHIPMENTS ARE ONLY RECEIVED AT THE P.O. BOX. SENDING POSTAL SHIPMENTS TO THE PHYSICAL ADDRESS WILL RESULT IN YOUR RETURN BEING DELAYED IN ARRIVING TO OUR OFFICE AND POSSIBLY BEING RETURNED TO YOU UNDELIVERABLE.
I hope this helps to clear up some questions you might have. Feel free to ask though! Thanks!